Stantec System

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Collections Assistant

Collections Assistant

Job ID 
# of Openings Remaining 
Experience (Years) 
Posted Date 
Financial Services

More information about this job

Your Opportunity

We're active members of the communities we serve. That's why at Stantec, we always design with community in mind.


The Stantec community unites approximately 22,000 employees working in over 400 locations across six continents. Our work—engineering, architecture, interior design, landscape architecture, surveying, environmental sciences, project management, and project economics, from initial project concept and planning through design, construction, and commissioning—begins at the intersection of community, creativity, and client relationships. With a long-term commitment to the people and places we serve, Stantec has the unique ability to connect to projects on a personal level and advance the quality of life in communities across the globe. Stantec trades on the TSX and the NYSE under the symbol STN. Visit us at or find us on social media.


We have an exciting opportunity for a Collections Assistant in either our Waterloo or Guelph, ON office. As a proactive business partner with numerous clients, this position is responsible for the overall management of customer account information from new customer set up through to the collection of invoices.

Your Duties

Your responsibilities will include:

  • Verify initial client set up information or changes to ensure accurate billing details.
  • Maintain client account documentation
  • Perform credit reviews using the Dun & Bradstreet software tool and provide comprehensive credit recommendations to ensure risk is minimized on new client accounts
  • Follow up with clients on the status of open invoices using soft collection skills.  Work with Stantec’s Project Managers and Project Administrators to resolve issues in a timely manner.
  • Field client inquiries on invoices and resolve issues in a friendly manner.
  • Develop and implement appropriate collection strategies as necessary (liens, outside collection agencies, etc) in conjunction with other stakeholders
  • Contact clients to resolve cash application issues, when required and work with other Financial Services staff to communicate a resolution

Your Capabilities and Credentials

  • Previous experience in Collection related role(s), where success was demonstrated based on established metrics
  • Minimum three years of accounting experience
  • Minimum of 2 year of Post-Secondary Education in Accounting or Business is preferred
  • Advanced expertise utilizing a Windows environment, including the full suite of Microsoft office programs, namely, Word, Excel, Outlook, PowerPoint, and Adobe/Reader/Writer
  • Strong written and oral communication skills
  • Strong attention to detail
  • Solid knowledge of general accounting practices
  • Able to develop solid working relationships
  • A/E industry experience in a professional services environment preferred
  • Oracle experience would be considered an asset

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Not ready to apply or not sure if we currently have an open position that would be your perfect fit? You can still connect with us so we can keep you updated on opportunities that match your skills and experience.

Vous n’êtes pas prêt(e) à envoyer votre candidature ou ne savez pas si nous avons actuellement un poste ouvert qui serait adapté à vos compétences? Vous pouvez toujours communiquer avec nous et nous vous informerons des possibilités qui correspondent à vos compétences et à votre expérience.

Staffing and Recruitment Agencies
Stantec appreciates the interest from the staffing industry, however, unsolicited resumes submitted to Stantec or any Stantec employee without a current and valid staffing agency contract in place with Stantec will not be eligible for any search fees. At this time, Stantec is not welcoming any additional inquiries for agency partnerships.

Agences de recrutement et de dotation
Stantec apprécie l’intérêt porté par les agences de dotation de personnel. Toutefois, tout curriculum vitae non-sollicité envoyé à Stantec ou à un employé de Stantec qui n’est pas lié à un contrat actuel et valide avec une agence ne pourra donner droit à des frais de recherche. En ce moment, Stantec n’est pas à la recherche de nouveaux partenariats avec des agences de dotation de personnel.