Stantec System

Bilingual Service Center Analyst

Location CA-AB-Edmonton
Posted Date 2 months ago(1/24/2018 6:28 PM)
Job ID
# of Openings Remaining
Experience (Years)
IT Services

Your Opportunity

Communities are fundamental. Whether around the corner or across the globe, they provide a foundation, a sense of place and of belonging. That's why at Stantec, we always design with community in mind. 

We care about the communities we serve—because they're our communities too. This allows us to assess what's needed and connect our expertise, to appreciate nuances and envision what's never been considered, to bring together diverse perspectives so we can collaborate toward a shared success.

We're designers, engineers, scientists, and project managers, innovating together at the intersection of community, creativity, and client relationships. Balancing these priorities results in projects that advance the quality of life in communities across the globe. 

Stantec trades on the TSX and the NYSE under the symbol STN. Visit us at or find us on social media.


Our Information Technology team is currently seeking to for a Bilingual Service Center Analyst position located in our Edmonton office.

Your Duties

We require an IT professional with proven customer service skills who can work in a dynamic and challenging service desk environment to provide quality support to our internal clients.


Working in a team environment, you will analyze, resolve and document problems related to Stantec’s IT infrastructure and core applications.

Your Capabilities and Credentials

The ideal candidate will possess:

  • Post-secondary education in Information Technology
  • Bilingual (French and English)
  • Minimum of two years of IT Service Desk experience or equivalent along with a strong customer service focus.
  • Exceptional written and verbal communication skills will be required in addition to well-developed problem solving and troubleshooting skills.
  • The successful candidate will possess the ability to work in a fast paced, multitasking environment.
  • A strong knowledge of diverse hardware, software and operating systems with an interest in and taking the initiative to keep current with same.
  • Working knowledge of database concepts and tools will also be keys to your success.

Preference will be given to candidates that have related experience with Oracle Financials.


Please note that this position will require some rotating shift work and on-call responsibilities.

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Connect With Us! / Connectez avec nous!

Not ready to apply or not sure if we currently have an open position that would be your perfect fit? You can still connect with us so we can keep you updated on opportunities that match your skills and experience.

Vous n’êtes pas prêt(e) à envoyer votre candidature ou ne savez pas si nous avons actuellement un poste ouvert qui serait adapté à vos compétences? Vous pouvez toujours communiquer avec nous et nous vous informerons des possibilités qui correspondent à vos compétences et à votre expérience.

Staffing and Recruitment Agencies
Stantec appreciates the interest from the staffing industry, however, unsolicited resumes submitted to Stantec or any Stantec employee without a current and valid staffing agency contract in place with Stantec will not be eligible for any search fees. At this time, Stantec is not welcoming any additional inquiries for agency partnerships.

Agences de recrutement et de dotation
Stantec apprécie l’intérêt porté par les agences de dotation de personnel. Toutefois, tout curriculum vitae non-sollicité envoyé à Stantec ou à un employé de Stantec qui n’est pas lié à un contrat actuel et valide avec une agence ne pourra donner droit à des frais de recherche. En ce moment, Stantec n’est pas à la recherche de nouveaux partenariats avec des agences de dotation de personnel.