Stantec System

  • Desktop Support Analyst

    Location CA-BC-Burnaby
    Posted Date 2 weeks ago(4/10/2018 9:50 AM)
    Job ID
    34337
    # of Openings Remaining
    1
    Experience (Years)
    3
    Discipline
    IT Services
  • Your Opportunity

    We're active members of the communities we serve. That's why at Stantec, we always design with community in mind.

     

    The Stantec community unites approximately 22,000 employees working in over 400 locations across six continents. Our work—engineering, architecture, interior design, landscape architecture, surveying, environmental sciences, project management, and project economics, from initial project concept and planning through design, construction, and commissioning—begins at the intersection of community, creativity, and client relationships. With a long-term commitment to the people and places we serve, Stantec has the unique ability to connect to projects on a personal level and advance the quality of life in communities across the globe. Stantec trades on the TSX and the NYSE under the symbol STN. Visit us at stantec.com or find us on social media.

     

    We have an exciting opportunity for a Desktop Support Analyst in our Burnaby, BC office.

     

    We are looking for an individual that is motivated, talented, and committed to enhancing individual, team, and company performance.

    Your Duties

    Your primary responsibility will be Desktop Support. Responsibilities will include:

    • Configuration/reconfiguration of hardware, including workstations and printers
    • Analyze and resolve end-user hardware, software and connectivity issues
    • Create and update accurate and consistent records of all calls
    • Monitor progress on problem resolution and advise users on status of issue
    • Supporting Corporate policies procedures and best practices pertinent to Window Servers
    • Performing system backups/recoveries
    • Monitor progress on problem resolution and advise users on status of issue
    • Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to our internal clients

    Your Capabilities and Credentials

    • Experience with supporting Autodesk and Bentley products is a must.
    • You possess a minimum of 4 years on the front line as a Desktop Support Analyst and have proven competence with Windows 2003, Office 365 and Windows 7, MS Office Suite, Anti-Virus software and protection procedures, and HP printers
    • As the ideal candidate, you are an MCSA/MCSE with two years of experience. College degree preferred.
    • Have proven competence in a Microsoft Windows environment including Windows server 2003/2008, Windows 7, MS Office Suite, Anti-Virus software.
    • Your expertise also includes a solid knowledge of PC hardware and the ability to set up, configure, and rebuild workstations.
    • Have proven troubleshooting skills.
    • Experience in an ITIL and SOX compliant organization a plus.
    • Excellent customer relationship, communications and interpersonal skills.
    • Must be able to move, carry and manipulate equipment up to 50 pounds.
    • Experience with supporting advanced users of AutoCAD 2008, and Adobe products will be considered a definite asset
    • Your expertise also includes a solid knowledge of PC hardware and the ability to set up, configure, and rebuild workstations.

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    Staffing and Recruitment Agencies
    Stantec appreciates the interest from the staffing industry, however, unsolicited resumes submitted to Stantec or any Stantec employee without a current and valid staffing agency contract in place with Stantec will not be eligible for any search fees. At this time, Stantec is not welcoming any additional inquiries for agency partnerships.

    Agences de recrutement et de dotation
    Stantec apprécie l’intérêt porté par les agences de dotation de personnel. Toutefois, tout curriculum vitae non-sollicité envoyé à Stantec ou à un employé de Stantec qui n’est pas lié à un contrat actuel et valide avec une agence ne pourra donner droit à des frais de recherche. En ce moment, Stantec n’est pas à la recherche de nouveaux partenariats avec des agences de dotation de personnel.